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By June 21, 2011 15 Comments

How to make complaints to Consumer Claims Tribunal

Tribunal fo Consumer Claims Malaysia.

Do you know what is Tribunal for Consumer Claim (Tribunal Tuntutan Pengguna Malaysia) ?

The Tribunal for Consumer Claims is an independent body established under Section 85, Part XII of the Consumer Protection Act 1999. The Tribunal operates under the Ministry of Domestic Trade, Co-operatives and Consumerism. The primary objective of establishing the Tribunal is to provide an alternative forum for consumers to file claims in a simple, inexpensive and speedy manner.

How to submit claims ?

The procedure relating to the filing, registration and hearing of claims before the Tribunal are provided in Part XII of the Act as well as the Consumer Protection (The Tribunal for Consumer Claims) Regulations 1999 which were made by the Minister pursuant to Section 122 of the Act.

Subject to this Act and the Regulations mentioned above, the Tribunal shall adopt such procedure as it thinks fit and proper.

You can either choose the following method to submit a claim :

  1. To submit claim personally at nearest Consumer Claims Tribunal Office.
  2. Send the complaint to 15888 and type TTPM TUNTUT (IC number) (full name) (full address) (the claim). The consumer would then receive a call within three working days.

To ensure the rights of consumers are protected, the Ministry had also collaborated with the Bar Council, the Sabah Law Association and Bank Kerjasama Rakyat Malaysia Bhd in providing free legal services to poor consumers.

Currently, there are 40 branches of the tribunal throughout the country.

The journal, the first of its kind in Malaysia, is a landmark attempt to compile decisions made by the tribunal as well as articles and features on legal issues relating specifically to consumers.

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Posted in: Berita Terkini

15 Comments on "How to make complaints to Consumer Claims Tribunal"

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  1. Ong kain choong says:

    TTPM TUNTUT 710221-08-5631 Ong Kain Choong 1739 New Hoover Park Jalan Sultan Abdullah 36000 Teluk Intan Perak I was cheated by Kang Ching How who worked as a salesman in Intra Auto World Sdn Bhd No:2,Jalan Merdeka Kampung Baru Ampang,68000 Ampang,Selangor.Tel:03-42948428,Fax:03-42946428 when I bought a Toyota Camry WQQ 8803.

  2. dharishinee says:

    i would like to know where do i go to make a report on my main tenant..we asked for our deposit money but she refuse to pay us back..we would like to claim it back…

  3. admin says:

    dharishinee, you can try through Consumer Claims Tribunal.

  4. mohd zulkifli b. zakaria says:

    apakah hak saya sebagai pengguna mendapatkan geran asli motorsikal daripada syarikat keewangan yang saya membuat ansuran bayaran pembelian motorsikal tersebut.

  5. admin says:

    Setelah beberapa bulan bayar ansuran, saudara boleh mohon untuk menyimpan…

  6. Hasnah says:

    Semasa menawarkan travel package, saya diberithau bahawa pembayaran adalah hanya sekali seumur hidup. Selepas 2,3 kali bertnay untuk confirmation wakil travel agency itu menyakinkan saya bahawa saya hanya perlu membayar sekali sahaja dan tidak akan ada pembayaran lagi dan package ini saya boleh gunakan sehingga bila -bila. malangnya setiap tahun mereka menalipon saya meminta bayaran lagi kerana kad diupgrade sedangkan saya tidak bersetuju untuk “men upgradekan” kad saya. Apabila saya saya enggan membayar mereka memberitahu saya mereka akan mengambil tindakan undang-undang.
    Tolong beri nasihat berkenaan perkara ini kerana saya rasa telah ditipu seawal penawaran package itu lagi.
    Terima kasih diatas kerjasama pihak Tribunal.

  7. Hasnah says:

    Please comment regarding the yesterday matter.

  8. mazlin says:

    saya rasa teraniaya dengan caj yang dikenakan Digi kepada bil telefon bimbit saya di mana setiap bulan saya di kenakan caj kerana penggunaan 3rd pati.sedangkan hp yang saya guna bukan lah smart phone untuk saya guna perkhidmatan internet yang setiap seminit dicaj RM 4 pada akaun saya.setiap bulan bil saya melambung sehingga RM400.saya telah 3 kali call customer service Digi untuk masalah ini, tetapi sehingga bil bulan 5 saya masih lagi ada caj tersebut.saya rasa tertekan dengan bil yang saya bayar setiap bulan tetapi saya tidak gunakan perkhidmatan tersebut,bagaimana saya mahu menyelesaikan masalah ini.saya rasa teraniaya dan tertipu dengan syarikat telekomunikasi ini.apabila pergi ke kaunter Digi layanan amat teruk.mereka buat tak endah hanya suruh saya jelaskan bayaran kerana mereka kata tidak ada kena mengena dalam caj ini. Pada pihak tribunal di harap dapat memberi nasihat bagaimana masalah saya ini boleh diatasi.

  9. mazlin says:

    Tolong bantu saya..

  10. Paramesh Wari A/P R.Subramaniam says:

    The Tenancy Agreement already expired since Dec 2010. The tenant request to extend the stay for 2 months but until todate she refused to leave the house and the rental payment are not prompt, with water bill, indah water bill outstanding.Lastly i ask her to leave the house by 31/07/2011 but she already giving alots of excuses but this time i wanted her to leave.Please advise me how should i go in legal way to chased her out, at the same time if she is leaving without paying my rental payment of June/July 2012 & utilities bills outstanding how the consumer tribunal can help me.

    Thank you


  11. Jeff says:

    Hi, I bought a Rainbow Kitchen Sink about 9 years ago from Hanlim Trading Sdn Bhd Petaling Jaya for more than RM 1000. The product has a 10 year warranty period. It claimed to be stain resistance.
    Stains have started to appear after a few years but it was bearable but now it has become worse in the 2 bowls (product is 2.5 bowls).
    Hanlim said that the product has been discontinued by the UK company and thus i am not able to get a replacement as their contract had been terminated with the producers. They do have old stocks (although different color) but they do not want to replace although i was willing to offer a token of RM 100). Do I have a case to bring up ?. Is it worth the effort ? I dislike shops who make it difficult when the time comes to make any claim . Thanks. Jeff

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