Consumer Claims Tribunal – Low-cost carrier ordered to compensate
A low-cost carrier was ordered by the Consumer Claims Tribunal here to compensate a passenger RM296 during a hearing on Wednesday.
President of the tribunal, Datuk Dr Lawrence S.H. Thien, ordered the company to compensate Salbiah Sulaiman the amount within 14 days from the order.
Salbiah, who is a Commissioner for Oaths, said on May 21 at 12.40pm, she was lining up at the departure hall at the Kota Kinabalu International Airport Terminal 2 to go to Sandakan.
According to her, there was one lane for passengers going to the peninsula while other passengers were herded in another for domestic destinations in the State.
After 15 minutes, she said, a staff of the carrier opened another lane for security inspection.
“I shifted to the second lane but before my turn came, the staff stopped me and said that the departure hall has already been closed,” she said.
However, Salbiah claimed that the plane has yet to depart and that she was forced to purchase another ticket from another airline because there was no other flight by the low-cost carrier to Sandakan after 1.20pm.
It is for this reason, she said, that she asked for the refund of the one-way RM75 ticket from Kota Kinabalu to Sandakan and the cost of RM221 for the new ticket to the same destination.
Salbiah, who was happy with the tribunal’s decision, said she hoped others in a similar predicament would not be afraid to come forward.
Check our earlier post on how to log complaint to Consumer Claims Tribunal or visit Tribunal Tuntutan Pengguna Malaysia website.