Celcom Broadband poor service
For the past 1 1/2 weeks I have problem with my celcom broad band. I can’t click the The “connect” button and based on my reading, the Mobile Connect still searching for a network. To get the call centre is easy but so many advertisement and procedure you need to listen. The level of support for me just average, they can’t really solve my problem. The solution fails.
I think the problem is not on the modem, my mac or the sim card. The issue is network coverage. I don’t know how to explain but when I try to connect in my friend house in Puchong, the connection is good. But when I tried again in Bandar Baru Bangi, I have the problem again.
The problem only solve today and I am not happy with this service. I am thinking of tryin Wimax which I heard already available in my area. But I have 18 months service contract with Celcom. Need to get some expert opinion whether I can terminate this service without paying any single cents
This screenshot showing my problem where I can’t click the connect button.
The blue button indicate that I can click the connect button.
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This post has one comment
November 30th, 2009
Ha,rakan rakan;
tengok apa yg aku dapat bila anda send komplain ke Sialcom Berokband ni…
dont recived any solution since send 1st complaint.
From: Careline (careline@celcom.com.my)
Sent: Tuesday, 24 Nov, 2009 7: 18 AM
To: darkelyaz@hotmail.com (darkelyaz@hotmail.com)
Cc: darshan@nccc.org.my (darshan@nccc.org.my); aduanskmm@cmc.gov.my (aduanskmm@cmc.gov.my); nccc@nccc.org.my (nccc@nccc.org.my); fomca@fomca.org.my (fomca@fomca.org.my); admin@smartconsumer.my (admin@smartconsumer.my); ccd@cmc.gov.my (ccd@cmc.gov.my); info@cap.org.my (info@cap.org.my); info@muslimconsumer.org.my (info@muslimconsumer.org.my); news@tv3.com.my (news@tv3.com.my)
Dear Mr Mohd Elyas
Reference is made to your e-mail and the telephone conversation between your goodself and one of our officials on 13 November 2009.
Firstly, we wish to express our regrets on the service experienced by you.
In response to your concern on the Broadband service, a test was conducted by our Network Team and it was found that the situation occurred because the device is not permanently lock to 3G network.
On that note, please set the network manually to ‘3G Only’ and refresh your internet connection in order to stabilize the said connection.
One of our Careline officials had contacted you on 16 November 2009 and briefed further on the above.
We note the inconvenience caused with utmost concern and appeal for your kind understanding in this circumstance.
Best regards
Irma Aneeza Sani
Customer Interaction Management
Customer Service
cc : 1. Malaysian Communications and Multimedia Commission
2. National Consumer Complaints Centre
3. Federation of Malaysian Consumers Associations
4.Operations Director, Contact Centre Services
Sent:Sunday, November 01, 2009
To:Careline
From:darkelyaz@hotmail.com
Subject:dont recived any solution since send 1st complaint.
Hi;
Referred my previous complaint about my internet connection and until now I don’t received any solution to solve my problem.For your information,when I’m just surfing the web pages,a connection is perfect in 3G @ HSDPA mode BUT WHEN STARTED DOWNLOADING A LARGE FILE,IT BECOME TO EDGE MODE.IT MAKE A REAL NIGHTMARE FOR ME BECAUSE A FILE I ALREADY DOWNLOADING TAKES A LONGEST FOR COMPLETES.
PLEASE SOLVE THIS PROBLEM ASAP.DON’T MAKE YOUR COSTUMER DISAPPOINTING.
regard;
Mr Elyas
Hi;
I’m have a big problem here and need solution ASAP,as I mention above,this problem give me a big trouble and make me disappointing when I download a large file.
Before this all smooth until yesterday when I’m downloads some large file,a connection change from HSDPA to EDGE without inform me first,a the same time make a file I’m downloading be a longest time for complete,example if using HSDPA it just 15 minutes for file size 90mb,when used EDGE it turn to 4 hours for same size!After downloading complete,it change back to HSDPA connection as before.For your information,a weather is perfect and no a bit could at sky for entire day.
Hopefully your can solve my problem ASAP and all cooperation I’m deeplly appreciate.
Best regard;
Mr Elyas
ayat manis,habuk pon tarak…
JANGAN PAKAI SIALCOM BEROKBAND KALO RASA TAKNDAK DITIPO…